Crews on call 24/7  ·  Dispatch [DISPATCH NUMBER]
[RATING] on GoogleBay Area · Owner-run territoryChange market
Track my job Call[DISPATCH NUMBER]

Dispatch open · 24/7

[RATING] on Google · [COUNT] reviews Bay Area · --:--:--

When havoc strikes, we're ready.

Water, fire, mold or storm: if it's happening now, start here. A dispatcher calls you back, a trained Havok crew comes to your door, and every reading, photo and dollar shows up on your phone.

Start here · where are you right now?

Request dispatch · step 1 of 2

Three answers
What happened?
Call [DISPATCH NUMBER]

You approve every cost before any work starts.

Easier to show us? A dispatcher answers. Not a phone tree.

What happens after you send

    Live average response, last 30 days: [__] min set by ops before launch
    Moisture map · Living roomDryWet
    What you see What we see
    Wood moisture
    9.0% MC
    DRY
    X 50.0 · Y 72.0Target 9% MC

    We find the water you can't see. Drywall can look dry while the studs behind it hold water for weeks. We map every wall on day one and check it every day until it reads dry. Illustrative photo and readings, not a job.

    Who answers
    A dispatcher
    Who runs it
    1 named lead
    Surprise costs
    0 without your OK

    While help is on the way

    Water: do these four things

    Smell gas or see sparks? Leave the house and call 911 first.

      Dispatcher answers, not a phone treeWalls mapped on arrivalPhotos logged to your trackerReadings every dayCosts approved before workVerified dry before rebuildOne named project leadClaim packet from our own readingsDispatcher answers, not a phone treeWalls mapped on arrivalPhotos logged to your trackerReadings every dayCosts approved before workVerified dry before rebuildOne named project leadClaim packet from our own readings

      What happened?

      Tap it. We'll take it from there.

      Pick what's going on and the dispatch form opens with it filled in. Not sure what you're looking at? Call. We'll tell you straight.

      All 14 services

      Illustrative photos.

      Restoration

      Clean, deodorize and repair what the loss touched.

      After the emergency

      Buildback

      Rebuilt from the same claim file, studs to move-in.

      Framewell · a Havok Restoration company

      Not sure?

      Call [DISPATCH NUMBER]. We'll tell you straight.

      Google reviews

      Don't take our word for it.

      These come straight from our Google profile, unedited and in the customer's own words. Read them all there, including the ones we learned from.

      Response time

      [GOOGLE REVIEW TEXT]

      ··
      [REVIEWER]Water damage · Livermore
      Posted on Google
      Communication

      [GOOGLE REVIEW TEXT]

      ··
      [REVIEWER]Burst pipe · Pleasanton
      Posted on Google
      Insurance claim

      [GOOGLE REVIEW TEXT]

      ··
      [REVIEWER]Fire damage · Dublin
      Posted on Google
      Buildback

      [GOOGLE REVIEW TEXT]

      ··
      [REVIEWER]Kitchen rebuild · San Ramon
      Posted on Google

      DEMO LAYOUT Rating, count and review text load from the live Google Business Profile. Nothing here is a real review yet.Reviews by area

      Your job, live

      Restoration you can see.

      Most restoration companies go quiet once the fans are running. Havok customers get a tracker: every reading, every photo and every cost as we log it. No black box, no silence, no surprise invoice.

      Job HV-2417 · Day 2 · Living roomSample job · illustrative footage
      Air movers3 runningDehumidifier1 LGRSubfloor18.1% MCTarget9.0% MC
      Equipment runs to a drying plan · read dailyDay 2 of est. 5

      Job HV-2417 · Water · Day 3

      Drying in progress

      Sample job
      MR
      Your project leadMarco R. · answers this tracker and his phone
      Living room412 sq ft · subfloor72% · DRYING
      Hallway96 sq ft · drywallVERIFIED DRY
      Kitchen180 sq ft · cabinets48% · DRYING
      Primary bath64 sq ft · tile + studs31% · DRYING
      Living room subfloor · daily reading% MC
      D1 · 22.0D2 · 18.1D3 · 14.6Now · 12.4Est.Dry · 9.0

      Anatomy of a water job

      1. T+00A dispatcher answers
      2. T+01Crew on site, water out, walls mapped
      3. T+02Drying, read daily, photos logged
      4. T+03Verified dry, signed report
      5. T+04Rebuild, or hand-off to Framewell

      Costs, line by line

      Nothing added without your OK

      Sample
      Water extraction · 412 sq ft$1,236.00Why it's here: standing water on arrival, photos 004–011.
      Dehumidifiers · 3 × 4 days$1,080.00Why it's here: subfloor read 22% MC on day one.
      Remove 2 ft of drywall · kitchen ● Awaiting you$640.00Why it's here: studs behind the cabinet read 19% MC on day two.

      1 cost needs your OKWe won't start this work until you approve it.

      Photo log

      214 photos, time-stamped

      Sample
      Moisture meter reading on a wallD1 · 07:42
      Standing water on a hardwood hallway floorD1 · 07:58
      Thermal camera showing a cold wet patch in a wallD1 · 08:15
      Drywall removed along the bottom of a wallD2 · 09:03
      Air movers and a dehumidifier runningD2 · 16:40
      Dry, finished roomD3 · 08:21
      Readings and photos post as we log them. Illustrative photos.Day 1 → Day 3

      This is a sample job. Open the full tracker, or see the system that keeps every job on its claim.

      Open the sample tracker How ProTrak runs a job

      Why Havok

      Local crew. Franchise-grade systems.

      A local, owner-run crew with the training, tracking and claim support of a national brand. One owner answers for the result.

      01

      Trained

      Havok training on top of industry certification. Every tech learns the same playbook for reading, drying and documenting.

      Havok training program
      02

      Tracked

      Every reading, photo and cost in view on your phone, as it happens.

      ClaimTrak
      03

      On your side

      We build your claim packet from our own readings and photos and keep the paperwork moving, so you're not alone with the insurer.

      CiviClaim
      04

      Local

      Owner-run territory. The owner lives here, and one owner answers for the result.

      Bay Area · Livermore

      The Havok Standard

      Put in writing.

      The things people complain about most in this industry are the things we put in writing. Every job is measured against these six.

      01 · Response

      On site in [__] minutes

      The clock starts at your call and is logged on every job.

      02 · Ownership

      A named project lead

      One person runs your job from the first call to the final walk-through.

      03 · Visibility

      Daily updates

      Readings and photos every day, without you having to ask.

      04 · Billing

      Approval before scope grows

      Nothing is added to your bill without your OK.

      05 · Proof

      Verified dry

      Final readings and a signed report before any rebuild starts.

      06 · Remedy

      If we miss [remedy]

      What we do when we fall short of any line above.

      Bracketed figures are set by operations before launch.How we measure it

      Owner-run in every market

      One owner answers for it.

      Havok Bay Area runs out of Livermore and covers 12 launch areas across the Tri-Valley, Fremont and East County. If you're near the edge, check your address.

      Two technicians carrying drying equipment up a driveway before dawnIllustrative photo

      A letter from your owner

      I live here. My crew lives here. If something on your job isn't right, you don't call a national hotline. You call me.
      • LivermoreShop and crew base
      • 12Launch areas
      • 1Owner who answers for it
      KJ
      Kevin JamesonOwner, Havok Restoration · Bay Area

      Insurance, plainly

      One call covers the whole loss.

      Most losses have three layers of work. You'll know which layer each line belongs to, and who's likely paying for it, before anything starts.

      Layer 01Usually covered
      Havok Restoration

      Stop & dry

      Make it safe, get the water out, dry the structure and prove it's dry.

      • Extraction & structural drying
      • Board-up & tarping
      • Mold, smoke & odor
      • Claim packet from our own readings
      Layer 02Usually covered
      Framewell Reconstruction

      Rebuild

      Put back what the loss took, from bare studs to move-in ready, on one schedule.

      • Drywall, paint & flooring
      • Cabinets & trim
      • Same tracker, same lead hand-off
      How buildback works
      Layer 03Paid by you · quoted first
      Your call

      Upgrades

      Want the kitchen you meant to do anyway? We quote it separately, in writing, before any work.

      • Finish and layout changes
      • Separate line items
      • Never mixed into the claim
      Sewage, biohazard or a hoarding cleanup? That's Habio Specialty Cleaning, a Havok Restoration company: same license, same tracker, a quieter crew.
      The same kitchen rebuilt: new cabinets, counters and flooringA kitchen after drying, lower walls open to the studsAfter dryingAfter buildback

      Drag to compare. Illustrative images, not a job photo.

      Buildback · Framewell Reconstruction

      Dry is half the job. We put it back.

      Most companies dry your home and leave you to find a contractor. Framewell Reconstruction, a Havok Restoration company, rebuilds from the same claim file, so nobody re-measures, re-photographs or re-argues your loss.

      • Scope written from the verified-dry file
      • Claim work and upgrades quoted separately
      • Schedule, photos and costs on the same tracker
      • A walk-through with you before the job closes
      How buildback works

      Job HV-2417 · Rebuild · Week 2

      Rebuild in progress

      Sample job
      DK
      Your rebuild leadDana K. · handed off by Marco R., same file
      ScopeWritten from the dry reportAPPROVED
      SelectionsLike-for-like floor and paintSIGNED
      Drywall & paintKitchen, hallway65% · IN WORK
      Cabinets & flooringKitchen · delivery bookedSCHEDULED
      Walk-throughPunch list, sign-offUPCOMING

      Anatomy of a rebuild

      1. B+01Scope from the claim file
      2. B+02Estimate: claim and upgrades split
      3. B+03Build, photographed by phase
      4. B+04Walk-through and punch list
      5. B+05Signed off, file closed

      Fair questions

      Straight answers.

      Plain talk about time, money and insurance. If yours isn't here, a dispatcher will answer it.

      How fast can you get here?
      We publish our live average response time, not a promise we can't keep. The clock starts when a dispatcher answers and is logged on every job, so you can see it on your tracker.
      Will insurance cover this?
      Sudden water, fire and storm damage is usually covered; slow leaks and upgrades often aren't. We document the loss with readings and photos from day one and show you which layer each cost belongs to before work starts. Your policy and your adjuster make the final call.
      What will I pay out of pocket?
      On a covered claim, usually your deductible plus anything your policy excludes. Every cost appears on your tracker with the reason it's there, and nothing new is added without your OK.
      How do I know it's actually dry?
      We measure it. Every room is read daily against a dry target, and you get final readings and a signed report before any rebuild starts.
      Who will I talk to during the job?
      One named project lead. Their name and number are on your tracker from day one. If they can't fix it, the owner will.

      Crews on call now

      The 2 a.m. call, handled.

      Tell us what happened and where. A dispatcher calls you back, and a crew starts moving.

      Or call [DISPATCH NUMBER] · 24/7
      Call